Using Mosaic with a Proxy Server

For customers with Mosaic installed on your servers, you may find that help topics or Mosaic alerts are not displayed.  This can be due to a misconfiguration of your “External Help Url” or your “Notification URL” or you may have a proxy server in place at your organization.

Solution

Under Administration | Maintenance –> Mosaic Settings, locate the “Mosaic Application Configuration” section.

If the “External Help Url” or “Notification URL” settings do not appear, click “add/remove settings” and add them by clicking their checkboxes.

The correct setting for “External Help Url” is:

http://www.virtualchemistry.com/MosaicHelp/MosaicHelpHandler.aspx

The correct setting for “Notification URL” is:

http://www.virtualchemistry.com/MosaicHelp/SaasAlerts/alerts.aspx

If Help and Alerts still do not work, your Mosaic server may communicate through a proxy server. You’ll need to obtain the address and port of your proxy server. Place an entry similar to the following into the <configuration/> element of the web.config file for your Mosaic web.

<system.net>
  <defaultProxy>
    <proxy
      proxyaddress=http://proxy.company.com:8080
      bypassonlocal="true"
    />
  </defaultProxy>
</system.net>